Please check out our frequently asked questions below, which cover (almost) everything you need to know. If you have a question that is not answered here, feel free to ask.
How fast will my order be shipped?
We ship every Thursday. This means that the time we need to prepare an order for shipping varies according to the day the order was made. If you have a special reason why your product should arrive very soon or with a tracking number, please send us an email to firstname.lastname@example.org. We’ll try to get it out as soon as posible.
What are your business hours?
We ship packages and answer to emails from 10am-6pm, Monday-Friday excluding major holidays. If you contact us regarding your order outside of those hours, we'll get back to you as soon as we're back in the studio.
How will my order be shipped and how long does shipping take?
We ship domestic orders via DPD, DHL or Deutsche Post. We ship from Berlin, so it can sometimes take 3-4business days for packages to reach countries in the EU and 8-12 days to the rest of the world.
Can I track my order?
We are working to provide more shipping options. Right now we only do standard shippings. Sorry for that!
Do you ship internationally?
Yes! Please note that if you choose standard first class international shipping, we cannot promise your package will arrive by a certain date. Sometimes packages are held up in Customs for seemingly no reason, and transit times vary wildly. For example, we have had packages reach Argentina anywhere from 6 days to 24 days after sending. We are also not responsible for any additional customs tariffs or charges that your country imposes on your package, nor can we predict what they might be.
What is your return policy?
We are always happy to exchange or refund your item if you’re not happy with it, or it gets smushed in the mail. Please contact us for prior authorization of any returns before 14 days after your purchase. For more info read carefully our return policy section.
Where and how are your products manufactured?
All our products have been designed and produced with care for detail! Our postcards and stationery are offset printed in Berlin using environmentally friendly inks. Our art prints are indigo digital printed in Berlin. The Christmas card is letter pressed in USA. Our pins and brooch are fabricated in China at vetted factories who work with several EU-based brands. The letter lover series products are risoprinted and handmade in collaboration with We Make it in Berlin.
What are your payment methods?
Our current payment methods include Credit Cards (Visa, Master Card, or American Express) and Paypal. Select your preferred payment method in the step 3 of the checkout process.