Contact us!

If you have any general inquire about out products or you just want to say hi, drop us a line. 

If you're interested in stocking our products and you want to access our wholesale catalog, you'll find all the information here.

A collection of gifts for letter lovers created from original artwork by lettering artist Martina Flor. The assortment of products ranges from paper goods to pins, art prints and more. 

Shipping & Returns

Shipping

We ship every Thursday. This means that the time we need to prepare an order for shipping varies according to the day the order was made. Once shipped, it can sometimes take 3-4 business days for packages to reach countries in the EU and 8-22 days to the rest of the world.

If you have a special reason why your product should arrive very soon or with a tracking number, please send us an email to studio@martinaflor.com. We’ll try to get it out as soon as posible. 

In special occasions, like holidays, we'll be offering international tracking number. This has an additional cost of 1.50 Euro.

We ship worldwide from Berlin via DPD, DHL or Deutsche Post. This are the costs for our standard shippings:

Within Germany

 

  • Standard shipping up to 500g = 2,5 Euro;
  • Standard shipping of art prints and stationery up to A3 size and no more than 2.000 g = 6,00 Euro
  • Standard shipping of A2 posters in a cardboard roll = 9,00 Euro

Within Europe

 

  • Standard shipping up to 500g = 5,50 Euro
  • Standard shipping of art prints and stationery up to A3 size and no more than 2.000 g = 9,00 Euro
  • Standard shipping of A2 posters in a cardboard roll =12,00 Euro

The rest of the world

 

 

  • For Shipments to countries outside the EU please note that customs/duties and import sales tax costs are incurred.
  • Standard shipping up to 500g = 5,50 Euro
  • Standard shipping of art prints and stationery up to A3 size and no more than 2.000 g = 9,00 Euro
  • Standard shipping of A2 posters in a cardboard roll = 12,00 Euro

 

Returns

We are always happy to exchange or refund your item if you’re not happy with it, or it gets smushed in the mail. Please contact us for prior authorisation of any returns before 14 days after your purchase. Please write us an e-mail and we'll send you our Return Statement. Your feedback is important for us, thats why we want to know the reasons why you decided to give back your product.

We will cover the cost of re-shipping:

 

  • If your order arrived damaged.
  • If an item was received in error.
  • If your package was lost in the mail.
  • If your package was mis-delivered and you are unable to correct the matter with your local post office.

We ask you to cover the cost of re-shipping:

  • If you seek a replacement or an exchange for reasons other than damage or loss as described above.
  • If you provided an incorrect shipping address at checkout.

 


 

Claim Form

We are very sad about you are not happy with your new Martina Flor good. You have the right to return any product within 14 days after delivery. The returning goods must be in unused / unopened condition with no sign of usage. Please fill out this claim form. We will receive the information and get back to you as soon as possible:

Name *
Name
Order Date *
Order Date
Product Info & Reasons for Return
Reasons for Return *